Help and advice


We remain focused on providing essential services while keeping customers and colleagues safe and reducing the risk of spreading the virus.

A person wearing yellow rubber gloves holds a bucket of cleaning products

Visiting your home

We are continuing to do all we can to keep customers and colleagues safe. Our housing officers, surveyors and maintenance teams who enter your home will continue to wear face coverings – unless they have a medical exemption.

When our teams are in your home, where possible, please open doors and windows to increase ventilation.  

If you, or someone in your household, has Covid-19 symptoms please let us know as soon as possible so we can re-arrange the visit for another suitable time. You can contact us on 0300 111 7000 or