Help and advice

Managing your money

Helpful advice about managing your money, accessing benefits and what to do about rising energy costs.

A woman using her laptop, while a man and young child are in the kitchen behind her

Managing your money includes how you budget, save and spend your money.

Our tenancy support service can help if you need support with budgeting and living independently. We’ve also got information on this page about other organisations that can provide financial advice and support if you’re struggling with managing your money. 

Benefits and Universal Credit 

Universal Credit is a government payment to help you with your living costs if you’re on a low income, unemployed or cannot work. 

It was introduced in 2013 to bring together six other benefits into a single monthly payment. Universal Credit helps you to be better off in work, start a new job or work more hours. 

Most people will now need to claim Universal Credit instead of Housing Benefit. 

You can use an independent benefits calculator online to find out what benefits you could get, how to claim and how your benefits will be affected if you start work. 

Universal Credit does not replace Council Tax Support. If you’re on a low income, unemployed or live alone, you may be able to get a discount on your council tax by applying to your local council for a Council Tax Reduction. 

Budgeting and living independently

If you need extra help to manage your tenancy and live independently, we can support you through our tenancy support service. 

Our dedicated team can help you with: 

  • settling into your new home and setting up broadband, electricity, gas and water accounts
  • furnishing your home
  • getting to grips with your household budget
  • accessing specialist support services, such as mental health, substance abuse or mobility 

You can find out more about our tenancy support service by contacting us

Help with rising energy costs 

With energy costs rising, you may be eligible for financial support with your utility bills through the following schemes:

If you’re in debt with your energy provider, you might qualify for a charitable grant to help pay it off. Some energy suppliers offer grants to their customers: 

*British Gas Energy Trust grants are available to everybody – you don’t need to be a British Gas customer to apply.

Paying your rent

Paying your rent should be your top priority when it comes to paying your bills. If you don’t pay your rent on time, you could lose your home. 

If you’re struggling to afford your rent and you’re worried about paying your bills, please contact us as soon as possible. 

Tools and resources to help with managing your money 

We’ve collated some useful tools and resources from other organisations to help you manage your money. 

Barclays Budget Planner is a handy monthly budget calculator from Barclays Bank

Energy Saving Trust helps you save money on your energy bills

Money Helper is a government service that provides free and impartial money advice on benefits, money troubles, work and pensions

Money Advice Trust is a national charity helping people struggling with debt

Money Dashboard is a free app that shows you exactly where your money goes, helping you make better decisions on how to spend and save

MoneySavingExpert is the UK’s biggest consumer website, run by TV personality Martin Lewis, offering advice and tips on the best ways to save money

National Debtline is a charity providing free and independent advice on how to deal with debt

Step Change Debt Charity offers free debt advice to help you get your finances back on track

Turn2Us has an online Benefits Calculator and Grant Search tool to help you find out what financial support you could get