About us Customer policies

Formal policies which drive most of the work we do with customers.

A child lying on the floor and using a plastic screwdriver to repair his toy truck, while a male adult looks on and claps

Our policies explain how we look after our homes and what we expect from our customers. Please contact us if you need a policy translated or provided in an alternative format.

Aids and Adaptations Policy

- pdf - 430Kb

Anti-Social Behaviour Policy

- pdf - 255Kb

Compensation Policy

- pdf - 162Kb

Complaints Policy

- pdf - 231Kb

Complaints Policy for Co-operatives

- pdf - 221Kb

Damp, Mould and Condensation Policy

- pdf - 818Kb

Home Alterations Policy

- pdf - 580Kb

Income Management Policy

- pdf - 725Kb

Lettings Policy

- pdf - 741Kb

Neighbourhood and Community Policy

- pdf - 252Kb

Responsive Repairs Policy

- pdf - 611Kb

Response Repairs Policy for Co-operatives

- pdf - 278Kb

Shareholding Policy

- pdf - 553Kb

Tenancy Policy

- pdf - 724Kb

Unacceptable Behaviour Policy

- pdf - 680Kb

Vulnerable Customers Policy

- pdf - 659Kb