Customers are at the heart of GreenSquareAccord. We want our customers to drive everything we do by involving you at all levels and in lots of different ways. From being a regular Customer Panel member through to answering a quick feedback survey, your voice can help shape our services and change how we operate.

We also want to support you to build stronger and more resilient communities, and we work in collaboration with local organisations and stakeholders to develop our community investment plans and priorities.

On this page, you’ll find more information about some of our community involvement and investment programmes.

Customer panels

Our customer panels enable us to work in partnership with our customers to better shape our services and ensure the voice of our customers is heard.

Through the panels, we aim to provide assurance to our customers and our Board that we’re conducting ourselves in an open, transparent and accountable way.

Together with Tenants

Together with Tenants is a sector-wide initiative focused on strengthening the relationship between residents and housing association landlords.

We’re one of 130 early adopter organisations that have already adopted the new Together with Tenants charter. The charter, which we hope will be embraced by all housing associations, sets out in clear terms what residents can and should expect from their landlord. 

As well as embodying all the great work happening across the sector to create positive relationships with residents, Together with Tenants is an opportunity for housing organisations like us to take the lead in accountability and resident oversight.

Hall Green Communities

Our Hall Green Communities programme aims to connect Hall Green residents of all ages to the support, activities and services they need close to home.

Through the Neighbourhood Network Scheme (NNS) and Early Help projects, we’re connecting people, agencies and community partners who are working to support children, families and older adults in Hall Green North, Balsall Heath, Hall Green, Sparkhill, Sparkbrook, Moseley, Kings Heath and Brandwood areas of Birmingham.

The Hall Green Communities website has more details about the programme, and grants and support available for Hall Green residents.

Black Country Click Start

Click Start is a project to help people living in the Black Country do two things – manage your money better and improve your confidence online.

We want to support our customers to understand changes to welfare, like Universal Credit, and be better connected to employment, training and volunteering opportunities.

Our Click Start coaches can help you to:

  • use computers and mobile devices
  • understand the basics of using the internet and staying safe online
  • create an email account
  • shop online and use comparison websites
  • apply for jobs and volunteering opportunities
  • use online banking to manage your money
  • improve your access to health services
  • understand how to access benefits and public services online

The Click Start programme is jointly led by whg and GreenSquareAccord in partnership with five local organisations across the Black Country. It’s through The National Lottery Community Fund and the European Social Fund’s (ESF) Building Better Opportunities programme.

Email us to find out more about joining the Click Start programme.

Planning for Real

Planning for Real is our nationally renowned community planning process that helps communities have a real say about what happens in their neighbourhoods.

We help communities design and run programmes of community engagement so that their voice can be heard on topics such as neighbourhood planning, new housing and regeneration projects and the provision of services.

We offer a range of techniques for community engagement, but we’re most well-known for our exclusive Planning for Real process. The community planning process is based on a 3D model, which allows residents to register their views on a range of issues and work together to identify priorities. In partnership with local agencies, the community can go on to develop an action plan for change.

You can find more information about how we deliver community engagement programmes for local authorities, housing providers and community websites on our dedicated Planning for Real site.

Contact our Community Involvement team to get involved or find out more about our community projects.