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Our Customer Involvement and Empowerment Strategy

We can only provide great services by actively involving our customers. Our new strategy outlines how we will achieve this as the central part of our commitment to improving our customer offer and to work in partnership with our customers to help drive performance and service improvements.

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We're committed to tenant engagement

We’re proud to be part of the Tenant Participation and Advisory Service (TPAS) network of landlords committed to listening, understanding and being accountable to tenants. TPAS customer membership is reserved for our Customer Panel members, although any GSA tenant can sign up independently and pay their own membership fee.

tpas member