Manage your home
Repairs and maintenance
How to maintain your home and when you need to let us know about a repair.
Report a repair
The easiest way to report a repair is through our online form or customer portal.
Most minor repairs are your responsibility to fix, but some repairs are our responsibility.
What happens before, during and after your repair appointment.
Maintaining your home
Our step-by-step guides will help you carry out simple repairs and maintenance at home.
We’ll service the electrical wiring in your home every five years to make sure it’s safe.
Every year, we'll service your gas boiler and appliances to check your home is safe.
Upgrades and improvements
We’ll survey your home every five years to check if it’s due any upgrades or improvements.
By looking after your neighbourhood, we help make it a great place to live.
Things to consider before pursuing a claim through a claims management company.