Repairs and maintenance

Gas servicing

Every year, we'll service your gas boiler and appliances to check your home is safe.

Side view of burning gas stove with blue flame in dark kitchen

Unsafe gas appliances can cause carbon monoxide poisoning. Regular safety checks will help spot any danger signs, as well as mean your boiler is less likely to break down.  

As your landlord, it’s a legal requirement for us to carry out a gas safety check at your home every 12 months.

Arranging your gas safety check

We’ll contact you up to two months before your current gas safety certificate expires. We’ll write to you with a date for your appointment and offer a morning or afternoon visit. 

If your appointment date isn’t suitable, please contact us as soon as possible to arrange an alternative time. 

Your appointment 

On the day of your appointment, one of our specialist Gas Safe registered engineers will visit you to check your gas appliances and internal pipework. 

The engineer will need to access your gas meter and your boiler, so please make sure there’s nothing in the way before they arrive. 

The safety checks usually take around an hour, but it can last a little longer if you have more than one gas appliance. After the visit, we’ll provide you with a copy of your new Landlord’s Gas Safety Record. 

The engineer won’t check any appliances that belong to you, not us, such as cookers or gas fires. You'll need to arrange for your own Gas Safe registered engineer to check and maintain those appliances. 

If the engineer finds any unsafe appliances or pipework, they will do whatever’s needed to make you and your home safe. That could mean disconnecting an appliance until it can be repaired or replaced. If we’re responsible for the appliance, we’ll aim to repair the issue as quickly as possible. 

If we need to carry out any additional work on your appliances or pipework, we’ll contact you again to arrange a date and time for the follow-up work. 

Allowing us access 

We need your help in letting our engineer into your home to carry out your gas safety check. 

Almost 30% of planned gas service appointments are missed each month because engineers can’t get into the property as agreed. 

If your plans change and you can’t give our engineer access on the day of your appointment, please contact us as soon as you can to arrange a new appointment. 

We have to carry out an annual gas safety check by law and you agreed to give us access to do so in your tenancy agreement. You could be putting yourself, your family and your neighbours at risk if you don’t let us service your appliances. 

We may take legal action, or charge you for the engineer’s time, if you don’t let us into your property or don’t rearrange any missed appointments. 

If you don’t think you’ve had a gas safety check in the past year, please let us know.

Staying gas safe at home

Our gas safety page has more information about how to stay gas safe at home, including what to do if you smell gas and how to protect your family from carbon monoxide poisoning.