Repairs and maintenance
Most minor repairs are your responsibility to fix, but some repairs are our responsibility.
When you rent a home from us, there are some things you’re responsible for maintaining and repairing to keep your home in a good condition and other things that we’re responsible for as your landlord.
The tool below will help you identify your responsibilities, but you can find details of all your repair and maintenance responsibilities in your tenancy agreement.
- Choose a category
- Heating and plumbing
- Doors and windows
- Internal walls, floors, ceilings and stairs
- Condensation and mould
Step 1: Choose an option from the list to get started (inside your home or outside your home).
Step 2: Now choose a category to view a list of responsibilities.
Carrying out simple repairs and maintenance yourself
Our step-by-step guides will help you carry out simple repairs and maintenance at home if you are able to do so. This may avoid you needing to wait until we can send someone out to repair it for you.
Repairing deliberate damage or neglect
If we have to repair any deliberate damage to the property caused by you or visitors to your home or damage caused by you neglecting your responsibilities, you will be charged for the cost of this work.
Likewise, if we repair something that’s your responsibility, you will be charged the full cost.This is sometimes known as a recharge and we will advise you how this needs to be paid.
Examples of when we’ll charge the cost of our repairs back to you include:
- if you lock yourself out of your house and need us to change the locks
- if we have to replace smashed doors or windows
- if you need us to unblock your sink or toilet
- if you pull radiators off the wall
If your home was damaged by someone else, you may be covered for the unexpected repair costs by your home contents insurance. We don’t provide contents insurance, so it’s important you arrange your own cover as soon as you move into your home.