Compliments and complaints
We are committed to learning from all feedback. Whether you received a great service or you're not getting the level of service you expect, we want to know.
We use the feedback you give us to improve our services and share your compliments with staff to encourage good practice.
Read our complaints procedure.
Read our complaints policy.
Read our compensation policy
Care and support
Complaints about care
We have a separate process for care-related complaints.
Housing Ombudsman Service (HOS) complaint handling code
We're compliant with the Housing Ombudsman Service complaint handling code. This sets out "good practice that will allow landlords to respond to complaints effectively and fairly".