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Compliments and complaints

We are committed to learning from all feedback. Whether you received a great service or you're not getting the level of service you expect, we want to know.

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We use the feedback you give us to improve our services and share your compliments with staff to encourage good practice.

Complaints procedure

Read our complaints procedure.

Complaints policy

Read our complaints policy.

Compensation policy

Read our compensation policy

Care and support

Complaints about care

We have a separate process for care-related complaints.

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Housing Ombudsman Service (HOS) complaint handling code

We're compliant with the Housing Ombudsman Service complaint handling code. This sets out "good practice that will allow landlords to respond to complaints effectively and fairly".

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Let us know how we're doing

Contact us to provide feedback or make a complaint.