Contact us Compliments and complaints

We are committed to learning from all feedback. Whether you received a great service or you're not getting the level of service you expect, we want to know.

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Pass on a compliment

Our team members are passionate about their work. It makes their day when they receive praise for a job well done, so please take a moment to share your positive experiences by filling in our compliment form.

Pass on a compliment

Make a complaint

We want to hear from you if you feel we have let you down. We welcome the opportunity to put things right.

If you’re unhappy with our service, please call us on 0300 111 7000. There are other ways to contact us if you prefer, however, the quickest way is to talk to us.

Complaints Procedure

- pdf - 40Kb

Complaints Policy

- pdf - 231Kb

Compensation Policy

- pdf - 162Kb

Care and support Complaints about care

We have a separate process for care-related complaints.

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Housing Ombudsman Service (HOS) complaint handling code

We're compliant with the Housing Ombudsman Service complaint handling code. This sets out "good practice that will allow landlords to respond to complaints effectively and fairly".

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