Rent and service charges
How to pay your rent
Our range of payment methods make it quick and easy to pay your rent and service charges.
We want to make it quick and easy to pay your rent and service charges, so we’ve got a choice of ways for you to pay. Your tenancy agreement will tell you whether you need to pay your rent weekly or monthly.
It’s important to pay your rent on time – you could lose your home if you don’t pay.
You can pay us directly from your online customer account. You can also use your online self-service account to check your account balance and report repairs.
If you’re not sure which portal to use or don’t yet have an online account, contact us and we’ll point you in the right direction.
Direct debit is the easiest way to pay your rent on time, every time. Call us on 0300 111 7000 and we can set up a regular direct debit from your bank account. We can collect direct debits at a frequency to suit you – weekly, fortnightly or monthly.
Once your direct debit is set up, you don’t have to worry about missing a payment. We’ll always let you know in advance if your rent changes and your payments will change automatically.
You’ll just need your bank account and sort code details to hand when you call us.
Download the allpay app to pay your bills from your smartphone using your debit or credit card.
Just search ‘allpay’ in your device's app store.
You should have received a payment card automatically when you started your tenancy. If you haven’t got a card or need a replacement, please get in touch with us to order one.
You can call us on 0300 111 7000 to pay your rent over the phone using your debit or credit card.
Our automated payment service is available 24/7. Press 1 when you call and you’ll be transferred to our partner allpay.
If you’d prefer to speak to one of our team, you can reach us on weekdays between 8am and 7pm.
You can also speak to us to set up regular payments using your debit or credit card, so you don’t need to call us each time you want to pay your rent. Just ask our Customer Care team about setting up a recurring card payment.
If you’re unemployed, on a low income or claiming benefits, Housing Benefit could help you pay your rent. You may be able to claim Housing Benefit from your local council.
Housing Benefit is being replaced and most people will now need to claim Universal Credit instead. Universal Credit is designed to help people who are on a low income, out of work or cannot work.
You can find out more about Universal Credit and check whether you’re eligible on the UK Government’s website.