Ending your tenancy
How to let us know if you want to move out of your home.
If you want to end your tenancy and return your home to us, you'll need to give us notice before you move out.
How to tell us you want to end your tenancy
You’ll need to give us four weeks’ written notice if you want to end your tenancy.
The notice period starts on the Monday after we receive your written notice and, as long as you have included all the details we need, we’ll write back to you to confirm the date your tenancy will end. You will continue to be charged rent during the notice period.
If you have a joint tenancy, written notice from one tenant would end the tenancy for both of you and you would both need to leave the property.
If you have power of attorney for a relative, you can give us notice on their behalf.
Once we’ve received your written notice, we can’t legally continue your tenancy if you change your mind about leaving your home. Please be sure you want to end your tenancy before you write to us.
In some circumstances, we may be able to extend your notice period for a short time. For example, if you’re moving to a new home that’s not ready yet. Please let us know as soon as possible if you need a little more time, as we may have a new family waiting to move into your home.
Your final property inspection
When we receive your written notice, we’ll contact you to arrange an inspection of your home. Our surveyor will visit you before you leave to check the property is clean, tidy and in good condition. At that visit, we’ll discuss any repairs you might need to do before you move out. We’ll also need to see any certificates or permission letters if you’ve made any changes to your home.
Leaving your home
Please make sure you leave your property in a good condition when you leave. You’ll need to fill any holes in the wall if you hung up picture frames or put up curtain poles.
Don’t forget to clear the loft, garden and storage areas. If you’ve installed a shed, you’ll need to take it down and dispose of it before you leave.
You’ll be charged for any damage, cleaning or rubbish removal, so please check you’ve not left anything behind.
Returning your keys
Once we’ve received notice from you that you wish to end your tenancy, we’ll get in touch with you to discuss handing back your keys.
Settling your rent account
If you owe any rent when your tenancy ends, we will send you a final bill to your new address.
Your final bill may not include any charges for repairs, removals or cleaning that we have to do after you’ve moved out. We’ll bill you separately for these costs, if needed, once we’ve finished getting the property ready for the next customer.
Letting people know you’re moving
You’ll need to contact:
- utility suppliers to give final meter readings and your new address for your final bills
- the local authority for council tax and housing benefit, if you claim it
- the Department for Work and Pensions if you claim Universal Credit or any other benefits
- banks or building societies
- healthcare providers, such as your doctor and dentist