Your tenancy Your responsibilities

We want you to feel proud of your home and your community. By being a responsible tenant, you're helping us make your neighbourhood a great place to live.

Your responsibilities as a tenant

• You’ll look after your home and garden
• You’ll pay your rent and service charges on time
• You’ll always be considerate and respectful to your neighbours and local community
• You’ll report repairs to us promptly and do any repairs that you’re responsible for
• You’ll let us into your home to carry out repairs and safety checks
• You’ll tell us before making any major changes to your home
• You’ll update us if your circumstances or contact details change
• You’ll talk to us if you need help or advice with your housing situation
• You'll treat our colleagues considerately and with respect. Violence or personally directed abuse towards our colleagues is unacceptable and will not be tolerated.

Our responsibilities as your landlord

• We’ll provide you with a safe and well-maintained home
• We’ll work with your local community to make your neighbourhood a great place to live
• We’ll make it easy for you to pay your rent and any other charges, such as service charges
• We’ll let you know in advance if your rent or service charges change
• We’ll carry out any repairs promptly. If the repair is your responsibility and not ours, we’ll explain that to you.
• We’ll let you know in advance if we need to visit your home for repairs or safety checks
• We’ll make it easy for you to contact us in a way that suits you
• We’ll make our responsibilities as your landlord clear. If we can’t provide you with a service you need, we’ll point you in the direction of other organisations who could help.