Our Customer Panel works with teams at GSA to influence, drive performance and service improvements as well as give assurance that we are working in an open, transparent, and accountable way.
The panel were formed in November 2022 and they wanted to show a snapshot of their progress and achievements since they were formed, so we’ve created an infographic which highlights the great work that they’ve accomplished in this time.
Our Customer Panel Chair Sarah Mason said: “It’s great to be able to show in a clear way the amazing impact that the panel has already had at GSA.
“From helping launch the Customer Involvement and Empowerment Strategy, developing our customer working groups and co-developing a vulnerable customer policy, to awarding over £3700 to eight community projects through GSA’s Community Impact Fund and much more.
“We now also have four main workstreams to deliver feedback and improvements on customer experience and complaints, building safety (including mould and damp), communications and repairs and maintenance.
“This infographic really does help give a snapshot of what our panel has achieved in such a short time, it’s very exciting.”
If you’d like to find out more about our Customer Panel you can visit our website.
We’re currently recruiting for three new panel members, if you know a customer you think may be interested in being a Customer Panel member, please let them know that they can find details on our website. Customers have until Friday 22 September to apply.
To find out more about the roles visit our dedicated web page here.