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We’re reaching out to our customers in their communities

  • 21/07/2023
Customer Roadshows

This Summer our Locality Teams in partnership with our Community Involvement and Investment Team and our Customer Panel, will be holding face-to-face events to engage with our customers right across our communities.

Having commenced on July 6, our roadshow will be making stops in Bilston, Calne, Dudley, Oxfordshire, Chippenham, Swindon and Wolverhampton to name just a few of the locations.

We’re committed to listening to our customers and working with them to improve our services. We’re inviting our customers to attend their nearest summer roadshow event to:​​​​​​

  • Meet the colleagues providing services in their area
  • Ask questions and give feedback
  • Find out how they can get involved more involved with GSA such as through our Customer Panel or customer focus groups.  

We will also use insight gathered from these events to inform the development of our Community Investment Strategy and priorities along with our social value strategy and supplier framework.

Natalie Jones, Our Head of Community Involvement and Investment said: “From Wolverhampton to Wiltshire, we are reaching out to our customers to listen to their thoughts and gather feedback.

“We believe our customers are everything and there is a fundamental commitment shared by all our teams and people to meet the needs of our customers. We can only understand these needs and experiences if we make ourselves available to our customers so they can tell us.

“These roadshows will bring colleagues and customers together, helping us to deliver a service which meets our customers needs.”

In April this year, we launched our new Customer Involvement and Empowerment Strategy along with a new menu of engagement options that customers can choose from depending on their level of interest and capacity to get involved.

The Community Involvement and Investment Team is responsible for developing and coordinating this strategy, working closely with other teams to ensure its successful delivery.

Any customers who attend a roadshow event will be entered into a prize draw to win £250 worth of shopping vouchers.

You can find out more about our customer roadshows here.