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Reporting issues to us directly is the best way to resolve them

Contact Us

We always strive to be a great customer service provider, offering quality services quickly and easily to you.

At the same time we recognise that sometimes things can go wrong and you might have issues which you need to bring to our attention.

Some of you contact us through third parties when you’re looking to access help and support and we are happy and encourage you to do this if you feel unable to do so independently.

However, in recent months we have noticed sometimes third parties can look like legitimate ways to contact us directly because of the similar branding used on their websites for example.

Here is a reminder of the best ways to contact us:

You can call us on 0300 111 7000 between 8am and 7pm, Monday to Friday. Outside of our opening hours, your calls will be answered by our emergency service.

You can email us at

Julianne Britton, Our Director of Customer Services said: “When our customers need us, we want to respond as quickly as possible. Reporting issues to us directly is the best way to resolve them promptly.

“By coming to us first you are cutting out the middleman and protecting your data from possible improper use.

“Our friendly customer service team is ready to help you over the phone or online. If you are having any difficulties, please contact us.”

More information about how to contact us can be found here.