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Update on the recruitment of our Customer Panel Members

Customer Panel

Last month we started recruitment for our Customer Panel members, who will join our newly appointed Chair, Sarah Mason.

The deadline for applying for the panel was last Friday (30 September) and we received over 70 applications from customers. Our next steps are to shortlist the 70 applications and then we’ll be holding interviews.

We’re looking for Customer Panel Members who are passionate about making a difference and promoting positive change to benefit all our customers.

The panel will work in partnership with us to ensure resident-led scrutiny where the customer's voice is heard and used to influence and drive performance and service improvements. The panel will also provide assurance that we are conducting ourselves in an open, transparent and accountable way.

The Customer Panel will review and analyse information shared with them, including customer feedback, and report data, to understand the impact and outcomes affecting our customers and make recommendations to improve service standards and performance.

They’ll help to scrutinise services by agreeing areas based on customer insight and satisfaction, that could be improved. They will provide insight into how our services impact our customers and make recommendations for improvement.

The panel will be involved in co-developing and contributing to the development and delivery of an annual programme of works and involvement. They’ll also provide a customers’ perspective to colleagues and respond to ideas, proposals and documents presented by us.

They’ll meet ten times a year, usually monthly, with a break over the summer period and Christmas.

Our Head of Community Involvement and Investment, Natalie Jones, said: “It’s great that we’ve had so much interest from our customers to join our new Customer Panel.

“We’ll be meeting with our new Chair, Sarah Mason, this week to discuss the interview stage and agree interview dates. With a hope that the new panel will be fully in place by November.

“We’re really excited to be setting up this new Customer Panel, we know the only way we can provide quality services that meet the needs and expectations of our customers is by working with them.”

For more information about our new Customer Panel contact our Community Involvement and Investment Team.