About us

Voice of the Customer

Our Voice of the Customer programme is shaping how we go about our work. Your feedback will help us do things differently and deliver better care and housing services.

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Voice of the Customer is at the heart of our new corporate strategy Simply Brilliant Together. We’re going to focus our efforts on doing the simple things really well; building on strong foundations as we strive to become even better.

Voice of the Customer is all about making your voice count and you can be involved as little, or as much, as you want.

What is ‘Voice of the Customer’?

It means giving our customers a bigger voice - putting you front and centre of everything we do.

It is about driving change – a change in culture, a change in how we do things.

It is about engagement – working with our customers to build trust and confidence in how we deliver our services.

It’s about delivering great customer service.

Voice of the Customer is about listening and learning from each other, as together we begin our journey of improvement as GreenSquareAccord.

What’s different?

Too many organisations decide what they think is best for their customers. We know that this can lead to poor quality services, or even services that customers don’t want or need. This has to change.

By understanding better what matters to you, we can focus more on delivering great customer service. Voice of the Customer makes it easier than ever to give us your views on what is working well, and what needs improving.

Of course we won’t be able to please every customer all of the time and we know that it will take time to get things right. But your voice will be heard more than ever before. Let’s work together, let’s pump up the volume so what you say inspires positive and collaborative action.

So, are you ready?

During the coming weeks and months we will be sharing more information about ways you can get involved and make your views and comments heard. Whether that’s responding to a survey, commenting on social media, or taking part in a panel and focus group discussions – Voice of the Customer is going to change the way we do things.

We’re on a journey to be better – join us.

If you would like to know more about ways to get involved and have your voice heard, please get in touch by emailing us.

Stay up to date

Read our monthly Voice of the Customer newsletter to stay up to date with the latest results and feedback from customer surveys and suggestions, measures of customer satisfaction and highlights from our Customer Panel meetings.

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