The way we work Involving you

We want to enable you to make choices and have control over what happens in your life. That includes being involved in decisions about the services we offer. 

Our Voice of the Customer programme is about putting you front and centre of everything we do. It’s about you having your voice heard to help us shape our services. 

There’s lots of different ways you can engage with us to have your comments and thoughts heard. You can find out more on our Voice of the Customer page. 

We also send an annual survey to all our care and support customers to ask your opinions about our services. We use your responses to improve what we do, so please look out for future surveys. 

If you’d like to get involved in our journey of improvement, visit our Voice of the Customer information page or email us.